We do hope that you love your Tea Enriched Alcohol delivery, but if for any reason you are not 100% satisfied with your purchase please contact us on

hello@tea-enriched-alcohol.com

RETURNS POLICY

We will refund the full value of any product(s) purchased, provided the conditions below are met:

You are able to return the product(s) in question to us within 30 days of receipt of your order

Unless faulty, your items are returned to us in a resalable condition. This means unopened, in the same condition you received them and with any labels and in the original packaging. 

To start a return, you can contact us at  hello@tea-enriched-alcohol.com. If your return is accepted please send any return items to the following address, with a note inside including the name, order number and postcode of the original order:

Online Returns: T.E.A, Flat  3, 86 Canfield  Gardens, Hampstead, London, NW6 3EE

PLEASE NOTE: unfortunately we will not be able to refund the cost of postage, either of your original order or the return unless the item is faulty. For faulty items we will resend a replacement at no extra cost and refund the cost of your original delivery.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.